Not generic chatbots. Telova builds custom agents around your workflows, policies, documents, escalation paths, and operational edge cases, with clear human-in-the-loop boundaries from day one.
# Real agent spec agent: handover-checker owns: - flag missing PRN log - draft handover review - prompt for follow-up close never_owns: - approving incident sign-off - deciding clinical action routes_to: coordinator: always_on_flag reviewed_by: site_manager retain: 7y
We don't sell a generic chatbot you have to find a use for. We start from the job and design backwards into the agent that owns it.
Agents that own a step in your operating model: intake triage, follow-up chasing, checklist closure, drafting handovers. Defined by what they may and may not decide.
Agents grounded in your documents, policies, and operating procedures. They answer the way your most senior person would, citing the source, not making it up.
Agents that quietly remove repetitive admin: chasing missing fields, summarising threads, formatting reports, reconciling data between systems.
We sit with the team that does the job. We write the operating spec · inputs, rules, edge cases, where humans must approve, what 'good' looks like.
The agent is shaped to your spec, not pulled off a shelf. Tools and knowledge sources are selected for the job. Boundaries are drawn before any deployment.
Live behind clear human-in-the-loop checkpoints. Telemetry on every action. Easy rollback. Iterate on real evidence, not vibes.
The most important design decision isn't what the agent can do. It's what it isn't allowed to. We write that line first, with you.
Tell us the job. We'll come back with the spec, the boundary, and what an agent could realistically own.