telova.
Telova Connect · upcoming

Send the referral once. Matched providers respond in parallel.

NDIS referrals shouldn't be ten copy-pasted emails. Connect lets Support Coordinators send a single structured referral, gives matched providers a parallel inbox, and writes the compliance trail as it goes.

Referral · sent onceNEW
Participant•••• ••••
ServiceSIL · 24/7
RegionSouth-East
UrgencyWithin 2 weeks
Henley House
match00:34s
Avalon SIL
match01:12
Glenfern Care
pass
Compliance trailwriting…
Referral sent · 1 coordinator
Match received · 2 providers
Pass logged · 1 provider
Decision pending · coordinator
01 · Built for

The two sides of NDIS referral work · and the participants in the middle.

Connect is shaped around the actual jobs people do. Coordinators who send. Providers who respond. Participants whose lives wait on the gap between them.

Coordinator

Send once. Stop chasing.

Support Coordinators run dozens of participants and a hundred provider relationships. Connect collapses outreach into one structured send, and keeps the trail clean for audit.

  • Single structured referral
  • See match / pass at a glance
  • Compliance writes itself
Provider

Only see referrals you'd actually take.

Providers waste hours on referrals that don't fit capacity, region, or service mix. Connect filters by what you can actually deliver · and lets you respond fast when it matches.

  • Capacity-fit filtering
  • Parallel inbox, not chase emails
  • Pass without burning the relationship
Participant

Faster matches, less middle-handling.

Participants don't see Connect · they see the result. Referrals reach the right providers faster, with less manual coordination in the middle.

  • Right providers, faster
  • Fewer dropped referrals
  • Decisions made on real fit
02 · The Connect flow

Three steps. No phone calls, no spreadsheet, no fishing for replies.

01

Send once

Coordinator submits one structured referral. No copy-pasting into ten emails. Required fields are validated up-front · provider sees what they need to decide.

referral.struct → providers[]
02

Match in parallel

Relevant providers receive simultaneously, filtered by region, service mix, and current capacity. Match or pass takes seconds.

filter(region, service, capacity)
03

Trail files itself

Every send, every response, every decision recorded with timestamp and actor. The audit work is done before the audit begins.

trail · immutable · per_referral
Connect · Upcoming

Be in the room when Connect opens to its first cohort.

We're working with a small group of NDIS coordinators and providers on the first version. If you'd like to be considered, tell us a bit about your operation.

What we're building for
Australian NDIS providers & coordinators
Compliance posture
Audit-first by design
Pilot timing
Cohort 1 opens this year