NDIS handover infrastructure that sits beside the roster.
Telova Handover connects into the rostering systems NDIS providers already run, including systems like Visual Care, so participant context, shift notes, follow-ups, and handover history live where operations actually happen.
Increased agitation late afternoon. Family meeting confirmed Thursday.
Stable shift. No incidents. Refused dinner. left ham on tray.
Settled overnight. Completed PRN log.
Connects into the systems your team already opens at the start of every shift.
Telova Handover doesn't ask providers to migrate, retrain, or rebuild. The roster stays. The plans stay. Handover sits beside them and listens to the operational signal.
Visual Care
Shifts, workers, sites, participants
Telova Handover
Context · Notes · Follow-ups · Audit
Operations team
Pickup → Run → Handover → Close
Roster on the left. Handover, follow-ups, and audit on the right. One operational view.
- Pulls shifts, workers, and participants from the roster
- Captures structured handover with the same shift identity
- Routes follow-ups back to the right next-shift worker
- Keeps an immutable audit trail per shift, per participant
How a 250-staff NDIS provider replaced paper handovers with custom software.
Real-time VisualCare integration, structured mobile handovers, and a tamper-evident audit trail across 18 group homes in metropolitan Adelaide.
Read the project→One operational loop. Four points of clean accountability.
Every part of a shift produces signal: when it starts, what happens during, what's outstanding at the end. Handover is the system that catches that signal where the team already works.
Capture in context
Notes, incidents, and follow-ups are written against the same shift identity the roster already knows.
Flag & route
Anything urgent (incidents, missed PRN, family update) routes to the right coordinator without group-chat triage.
Hand off cleanly
Next-shift workers see open follow-ups, recent context, and the participant timeline before they walk in.
Audit closes itself
Every entry, edit, and sign-off is timestamped and immutable. No reconstructing the shift retrospectively.
The messy stack Handover replaces, and what each piece becomes.
Paper & PDFs
Critical context handwritten, scanned, photographed, or recreated after the shift.
Structured at capture
Captured against the right shift, the right participant, the right next action.
Group chats
Important participant updates buried next to general team chatter.
Routed where it belongs
Goes to the next-shift worker, coordinator, or audit trail, not into the noise.
Spreadsheet chasing
Managers spend their week checking who updated what.
Open follow-ups visible
Outstanding items show up by participant, by site, by escalation path.
Common questions about Handover.
What is Telova Handover?
Telova Handover is NDIS shift-handover software that connects beside the rostering systems providers already run, including systems like Visual Care. Support workers complete structured handovers from their phone, outstanding items carry forward until resolved, and every shift produces a tamper-evident record.
Does it replace our rostering system?
No. Handover sits beside your existing roster and syncs the shift list from it, so there is no double-entry. Workers see only the shifts they are actually assigned to, and a change in the roster appears in Handover within minutes.
Which rostering systems does it work with?
It connects into the systems NDIS providers already run, including systems like Visual Care. Other rostering systems can be integrated during setup, so the tool fits your operation rather than forcing a switch.
How long does it take to deploy?
The platform already exists, so a new provider is typically live with a first cohort of staff in about a week, then rolled out in waves at your own pace over the following weeks.
Want to see Handover beside your roster?
Tell us which rostering system you run and the operational pressure you want to take off the team. We respond within 24 hours.